Warranty – Terms & Conditions

Mofiso provides a warranty to the first purchaser or gift recipient of the (‘Product’) from the date of purchase for the period specified in the authorized Warranty Card.

In the unlikely event that a problem occurs with your Product, within the warranty period, because of a defect in materials or workmanship, we will, at our discretion, replace/repair it as per the warranty terms and conditions stated herein. During normal handling, your Product may suffer abrasions, cuts, scratches, dents, or soil, which are not a part of the warranty claim.

Certain parts such as wheels, zippers, trolleys, fabric etc. will show wear and tear and eventually may need to be refurbished or replaced. This “wear and tear” is not covered under the warranty. This warranty applies when the Product is used under normal conditions and for the purpose for which the product was designed.

Please note that this warranty is not unconditional. This warranty does not cover:

1. Defects not reported timely to the Company within the said warranty period.

2. Damages caused by misuse (such as transportation of unusual items other than personal belongings and/or has extraordinary weight), accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat and temperatures, solvents, acids, rain/water.

3. Powder coating, gold plating, wood finish on locks, frames, channels, and all other metallic surfaces.

4. Replacement/repair of briefcase folios and suitcase divider flaps.

5. Damages such as zip bursts, cracks, dents and scratches to any of the parts, tearing of inner lining or any other fabrics.

6. Incidental and consequential damages, such as damage to, or loss of use over time or similar expenses.

7. Damage to the leather trimmings.

8. Labour charges and damages attributed to work performed by anyone other than Mofiso.

9. Damages caused by mishandling and misusing in transit.

The warranty card only covers any manufacturing defects, including zipper malfunctions, puller breaks, stitching issues, or faux leather damage. Claims must be accompanied by a valid image and a detailed explanation of the issue

The warranty card is valid only if it is filled in, duly signed, and stamped by Mofiso's Authorized dealer/store/outlet. To avail of warranty services, the warranty card and the original invoice for the purchase must be produced along with the defective Product.

The warranty is applicable in PAN India only. The customer is, however, responsible for all efforts and costs of getting the defective Product to Mofiso including, but not limited to, the cost and efforts of packaging, shipping, and applicable taxes.

To contact us:

1. Call our Customer Service Representative at +91-9818787471

2. Send us an email at info@mofiso.in

3. Visit our website: www.mofiso.in

Mofiso will replace or repair the defective Product (deemed defective as per the terms and conditions of the warranty) within a reasonable period, at its discretion. The company respectfully reserves the right to determine the nature of the defects, whether the problem is covered by Mofiso warranty and the applicability of the warranty.

For product replacement, manufacturing specifications are subject to change without prior notice. If the product is to be replaced and the product is discontinued or no longer available, or, if the product is to be repaired and the spare parts of that particular model are not available,Mofiso, at its discretion, will offer a comparable or equivalent product at a special price.

Any disputes arising out of the applicability/usage of this warranty card are subject to Indian laws and the courts in Delhi shall have exclusive jurisdiction.